Privacy Policy

Effective March 1, 2026

1. Introduction

Riva ("we," "our," or "us") operates the Riva website, mobile application, and agent dashboard CRM platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal Information: Name, email address, phone number, and other contact details you provide when creating an account, submitting inquiries, or using our platform.

Property Data: Listing details, transaction documents, contract information, and related materials uploaded to or generated through our agent dashboard.

Usage Data: Device information, browser type, IP address, pages visited, and interactions with our platform collected automatically through cookies and similar technologies.

Location Data: Approximate location information used to display relevant property listings and services in your area.

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our website, mobile app, and agent CRM dashboard
  • Process real estate transactions and manage deal workflows
  • Personalize property recommendations and search results
  • Send notifications related to your account, deals, and deadlines
  • Analyze usage patterns to improve our platform
  • Communicate updates, promotions, and relevant information
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our platform (hosting, analytics, payment processing)
  • Other parties involved in a real estate transaction (agents, lenders, title companies) as necessary to facilitate deals
  • Law enforcement or regulatory agencies when required by law

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of marketing communications
  • Request a copy of your data in a portable format
  • Restrict or object to certain processing of your data

7. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver relevant content. You can manage cookie preferences through your browser settings.

8. Third-Party Services

Our platform may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@rivahomes.co.